Return Policy

Welcome to the Return Policy of UEW E-Commerce. We strive to ensure that your shopping experience is satisfactory, and we are committed to addressing any concerns you may have regarding your purchases. Please read the following return policy carefully:

1. Eligibility for Returns: We accept returns for items that are unused, in the original packaging, and in the same condition as received. Returns must be initiated within [number] days from the date of delivery.

2. Return Process: To initiate a return, please [contact us / use our returns portal] and provide your order number and details of the item(s) you wish to return. Our customer support team will guide you through the return process.

3. Refund or Exchange: Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria. You may choose between a refund to your original payment method or an exchange for a different item of equal value.

4. Shipping Costs: Original shipping costs are non-refundable. If the return is due to our error, we will cover the return shipping costs. In other cases, the customer is responsible for return shipping expenses.

5. Damaged or Defective Items: If you receive a damaged or defective item, please [contact us / provide details] within [number] days of receiving the product. We will arrange for a replacement or refund, including return shipping costs.

6. Cancellation of Orders: If you wish to cancel your order, please [contact us] as soon as possible. Once an order has been shipped, it cannot be canceled, and the standard return policy will apply.

7. Contact Us: If you have any questions or concerns about our return policy, please reach out to our customer support team at +233 24302 7282. We are here to assist you.

Thank you for choosing UEW E-Commerce. Your satisfaction is our priority, and we appreciate the opportunity to address any issues and ensure a positive shopping experience for you.